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Semi Technical _ Voice Process _International

Posted Mar 23, 2024 0 . 0 . 0 . 0

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Semi Technical _ Voice Process _International

Please share your resume to PP00816867@TechMahindra.com or call to 9940436388 (9am to 8pm) monday to saturday Requirements

Strong communication, interpersonal, motivational, and organizational skills
Networking fundamentals (TCP/IP, M2M communications, etc.)
Cloud based management platform and application support
Documentation and creating knowledge articles
Capture serviceability and supportability requirements to improve support deliver to customers
Good understanding of computer systems, mobile devices and other tech products
Ability to work with hardware and software engineering on problem resolution
CRM tools such as Salesforce
Ability to provide step-by-step technical help, both written and verbal
Jira or other bug management tools
Additional certification in Microsoft, Linux, networking or similar technologies is a plus

Must Have

1+ year experience as a Technical Support Engineer, providing phone/call support for complex hardware or software solutions
Strong communication and fluency in English to provide phone/call support for complex hardware or software solutions to the customers

Working experience, certifications, or bachelors degree in technical field

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